FAQs

Do I need to wear a face covering?

Yes, please ensure you are wearing a face covering. If you are exempt from wearing a face covering, please make us aware before the performance. We also recommend that audiences take a PCR test 12 hours before the performance and to remain at home in the event of a positive test.

What time can I arrive at the venue?

The Stoller Hall: Please arrive at the venue 30 minutes before the performance start time to allow time to check-in to the NHS Test and Trace system and to be seated safely.

The Yard: Please arrive no more than 30 minutes prior to the performance start time. Please consider staggering entry throughout the 30 minute window and arrive together with everyone on your ticket. Please also check into NHS Test and Trace via mobile or pen/paper.

Will you pass my details on to NHS Test and Trace?

By purchasing a ticket to one of our events, you agree to not attend if you are feeling unwell prior to a gig. This is to ensure the safety of all our audience and artists.

If we are contacted by someone who has attended an event within 2 weeks of falling ill with confirmed covid-19, we are legally obliged to pass your contact information on to Test and Trace and may not be able to allow you to attend an event until 2 weeks from the potential transmission has passed, unless you have evidence of a negative covid test.

What should I do if I become unwell after my visit?

We are using the NHS Test and Trace system. Please sign in on your visit and if you do test positive, please report this on the Test and Trace app. If you’re unable to use the app for any reason please get in touch via email - boxoffice@stollerhall.com and contact@nqjazz.co.uk

What should I bring?

Please keep your belongings to a minimum and with you at all times. 

The Stoller Hall: To limit physical contact, our cloakroom will be closed, so please refrain from bringing any baggage into the venue. There will be a bag search in operation at our main entrance and all visitors should arrive in good time to allow staff members to check the contents of any essential baggage.

The Yard: Please keep all belongs with you at all times.

What are you doing to ensure all events are safe?

Safety measures at all events organised and promoted by NQ Jazz will ensure your safety and comfort by including hand sanitising stations, one-way systems, socially distanced seating & toilet facilities, face coverings and NHS Test and Trace. We are only able to accept advance tickets during this period to ensure audience numbers are managed safely. This will include reduced numbers alongside a staggered timed entry system. All merchandise sales will be tendered by card payment only.

All measures will be reviewed regularly to stay in line with government guidance at all times. Risk assessments have been completed and will be completed at any time as required. These are available on request.

We’re operating inline with the covid-secure industry standard. To view our certificate please click here

Will I be able to get a refund if a concert is cancelled due to covid-19?

In the event that a concert can not go ahead due to government guidelines and you have already purchased a ticket, our box office (The Stoller Hall) will be able to refund the full cost of your tickets. Unfortunately, booking fee charges will not be refundable. We can also transfer your ticket to another concert booking in the future, if preferred.

If localised restrictions in your area prevent you from attending a concert, we are unfortunately unable to refund your ticket unless you have purchased ticket protection insurance through The Stoller Hall. However for events held at The Yard, we are able to send a link to a HD livestream of the event at no further cost to ensure that you are still able to experience the event from your own home.

Do I need advanced tickets for all concerts?

Yes. Unfortunately we can no longer accept ticket purchases on the door and are operating on a cashless basis.

Advanced ticketing for all our events will be managed by The Stoller Hall box office until further notice. This will allow us provide you with a fully functioning ticketing service whilst we navigate the current government guidelines on live events. This will help us ensure that you can attend our events as safely as possible.

Where can I buy tickets?

All ticket are available from The Stoller Hall box office. You can browse events through our website and all events will link through to the box office.

Booking Fees

Fees will be included in all prices listed online or in print. Booking fees are charged on all our events. This is charged by our box office which is managed by The Stoller Hall and will enable us to deliver covid-safe performances.

50p for tickets costing from £0.01p to £8
£1 for tickets costing £8.01 to £17
£2 for tickets costing £17.01 and upwards

Do you have parking available at your venues?

The Yard: This venue not have a designated audience car park, however you can park on the street free of charge.

The Stoller Hall: Unfortunately this venue does not offer onsite parking, however the nearest car park is Q-Park Deansgate North, M3 7WJ

The Stoller Hall is partnered with Q-Park Deansgate North to offer discounted parking for all our visitors. With a discount voucher you can park for up to 8 hours in the indoor, multi-storey Q-Park for just £5. Click here for details on directions to the parking facility, which is open 24/7. To claim the discounted price, just collect a voucher from the Box Office during your visit and scan it when returning to the car park to pay. Card payments only are accepted.

Do you offer free or reduced tickets for personal assistants?

Yes! We offer tickets free of charge for personal assistants. Please contact us at contact@nqjazz.co.uk and we will be happy to help!

I have an access request regarding your concert venues. Where can I find information about access?

We are are fully committed to being as accessible as possible within the constraints of our venues. Our full access information is available here.

If you require any further access information or would like to get pass on feedback regarding our accessibility statement or feedback from your gig experience with us, please get in touch via our contact form on the website. Alternatively, we are able available directly at contact@nqjazz.co.uk.

I need help accessing livestream concerts. Who can I talk to?

Any queries regarding how to access our livestream events can be emailed to contact@nqjazz.co.uk and we will be happy to assist.

Are children allowed to attend your events?

Yes! Both our venues, The Stoller Hall and The Yard, are child friendly event spaces. We strongly believe that under 18’s should be able to access live jazz gigs to inspire future generations of jazz aficionados and performers.

Can I bring my dog?

We are happy to say that The Yard is a dog friendly venue! We request that if your dog is a loud listener you consider if this could distract other audience members.

Please contact The Stoller Hall directly for their pet policies.

For both venues, assistance dogs are always permitted.